Compliance

Quality Policy.

Loop Future is committed to delivering software solutions, outsourcing services, and technology projects that meet and exceed customer expectations — underpinned by the belief that our people are our most valuable resource.

Our commitments

Deliver software solutions, outsourcing services and technology projects that meet and exceed customer expectations.
Ensure the selection, development and recognition of employees, acknowledging that human capital is our most valuable resource.
Promote trust-based and cooperative relationships with customers, partners and other stakeholders.
Ensure compliance with all applicable legal, regulatory and contractual requirements.
Continuously improve internal processes based on performance indicators and customer feedback.

Quality objectives

Customer satisfaction

Achieve a minimum customer satisfaction rate of 85% in evaluation surveys.

Service quality

Ensure that 95% of projects are delivered within the agreed timeframe and budget.

Human resource management

Guarantee that 100% of employees receive annual training relevant to their roles and the technologies in use.

Complaint management

Respond to 100% of customer complaints within 5 business days, implementing corrective actions wherever necessary.

Continuous improvement

Identify and implement at least 3 process improvements per year, based on internal audits and management reviews.