How we can help / ServiceNow
20 certified Engineers, class-leading capabilities.
Architects, developers, BAs and QAs who know the platform, and the sectors they're working in.
Architects, developers, BAs and QAs who know the platform, and the sectors they're working in.
~20 engineers. Implement, customise and extend your ServiceNow platform.
A dedicated team of ~20 ServiceNow engineers helping companies implement, customise and extend their support, change, incident and knowledge management platforms, from greenfield deployments to complex multi-instance migrations.
The team spans Architects, Developers, BAs and QAs, with particular depth in the telecoms, consulting and pharma & life sciences sectors.
Platform
ITSM / ITOM
Ongoing management of a deployed ServiceNow platform, covering new feature development, integrations, platform maintenance and support, including ensuring alignment of multiple instances.
Consistent achievement of >90% ATF coverage to greatly improve customer's quality and CSAT scores.
Design · Implementation · QA
Varied technical consulting across design, implementation and QA on multiple elements of ServiceNow for a number of our customer's end clients, over a multi-year engagement.
Change · Incidents · Knowledge management
Architecture, design and implementation of a ServiceNow platform migration to manage change, incidents and knowledge, facilitating a company spin-off for the end client, with numerous complex integrations.
Successful handover to BAU teams at project close.
The team covers a broad range of ServiceNow capabilities, from ITSM core through to HR, security and field service.
Incident, problem, change and request management alongside IT operations monitoring and event management.
Configuration Management Database design, population and ongoing governance, alongside structured knowledge base build-out to reduce repeat incidents and improve self-service resolution.
External customer service, case management, self-service portals and proactive service operations.
Employee service centre, onboarding, lifecycle events and case management to modernise HR operations.
Vulnerability response, security incident management and integration with security tooling to accelerate remediation.
Dispatch, scheduling, mobile workforce management and work order management for field operations teams.
Enterprise and mid-market businesses across telecoms, consulting and life sciences.
All our teams can work CET hours to maximise overlap times, whether that's people in Portugal, India, UK, Switzerland, South Africa or of course elsewhere in Europe.
Embed specialist Engineers and/or teams directly into your own teams and organisation. Our people will join your team, working as one of your own, but on a time-boxed basis. We'll work in your tools, your repos, per your ways of working & to your direction and your prioritisation.
This is invoiced on a daily or hourly rate.
Hand over the responsibility for building an entire piece of work to us. We'll spin up the entire team needed to take your brief and make it real, with regular updates and demos for your team throughout the project. Once we're done, we can either maintain it for you or hand it over.
Invoiced according to fixed prices for milestones which must be pre-defined in detail.
Spin up a team to take ownership of a chunk of work, whether that's a project, a backlog or something less cleanly defined. We spin up the agreed roles with you for an agreed period and work to deliver from your prioritised backlog, but we typically take more ownership & provide higher level strategic guidance than on T&M engagements.
Invoiced either on a fixed monthly price or a daily rate per person.
Build permanent headcount rapidly. We source and onboard, acting as an extension of your Talent team, providing regular updates & reports and ensuring a seamless candidate experience. You can choose to 'try before you buy' with a Contract-to-Hire model where we hire and onboard people then transfer to you after an agreed period.
Invoiced as a percentage of the hired person's salary or total cost to company.
Tell us what you're trying to achieve. We'll give you a straight answer.
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